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Terms and conditions

Reservation conditions:

For a guaranteed reservation, we require a deposit of approximately 40% as well as a written confirmation from us about the receipt of the deposit. For short term bookings, the full amount will be charged in advance.

Cancellation policy (summer):

  • up to 7 days prior arrival – no cancellation fee
  • 7 days prior arrival or no show – 100% of the total amount

 

Cancellation policy (winter):

  • until 60 days prior arrival                 – no cancellation fee
  • 59 days until 30 days prior arrival  – 50% of the total amount
  • 29 days until 0 days prior arrival    – 90% of the total amount
  • no show                                              – 90% of the total amount

For cancellations, the Austrian hotel contract conditions apply:

A contract of accommodation is to be concluded by means of the accommodation of the guest (offer), as well as by the following verbal or written pledge (acceptance) of the hirer to make the desired room available. This accommodation agreement not only obligates the host to provide the room, but also the guest to fulfil his pledge to use the room. If, on the part of the guest, this accommodation contract is unilaterally cancelled due to “personal reasons”, the latter must nevertheless pay the agreed remuneration or pay the non-fulfillment damages. The reservation is guaranteed by a deposit of 40% of the total amount of the stay, as well as a written confirmation from the Proprietor about the receipt of this payment.

Cancellations are unpleasant for everyone, so we try to be generous. However, if it is not possible to rent the room, we charge cancellation fees. The same applies to early departure, late arrival and non-arrival.

travel cancellation insurance:

We recommend the conclusion of a travel cancellation insurance.

Should something come in between you are fully protected by a travel cancellation insurance. You can easily take out an insurance online which will cover the fees in case of a cancellation.

New! Though still existing pandemic status the European Travel Insurance covers in case of Corona illness since May 29 th 2020. 

 

Pets:
pets are not allowed in our house.

 

Non-smoking:
within the building smoking is not permitted

 

Credit cards:
We accept Mastercard, Visa and Maestro Card. The invoice has to be paid in full prior to your departure.

 

Bank details:

  • receiver name: Familie Eiter Hotel GmbH
  • bank code: 36252
  • account: 240.002
  • SWIFT Code: RZTIAT 22252
  • IBAN AT67 3625 2000 0024 0002
  • receiver bank: RAIKA St. Anton am Arlberg
  • VAT Reg. No.: ATU63386703
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